Virtual Evening Partial Hospitalization and Intensive Outpatient Programs

Please do not hesitate to reach out if we can assist you in any way.

Justine Mitchell, SVP of Virtual Programs
justine.mitchell@compasshealthcenter.net

Taryn Kerr, Senior Director of Virtual Programs
tkerr@compasshealthcenter.net

Taylor White, Director, Adult Day Programs
twhite@compasshealthcenter.net

Maggie Batko, Director Under 18 and Adult Evening Programs
mbatko@compasshealthcenter.net

The patient portal is a secure online space where patients can complete any required paperwork, fill out and review past assessments, and access their treatment plans at any time.

If you need assistance with medication prescriptions or leave paperwork, please reach out to our nursing department

Nursing Email Address: nursingvirtual@compasshealthcenter.net

Nursing Phone Number: 773-739-5422

If you have any questions regarding payments or billing, please contact our billing department

Billing Hotline: 773-739-5600

If you are in needing to reach out to your prescriber after hours for immediate concerns, please contact 773-649-0759

Our Virtual Binder includes a list of frequently taught skills and a brief description of each (page 8). Group members often find it helpful to use their binder throughout their time in the program.

Consistent attendance is a critical aspect of your treatment plan. Attendance is defined as on time arrival to group and remaining in group for the duration of program. If you are unable to attend, will be late, or need to leave early on a scheduled day for any reason, please provide us with at least 24 hours notice. If you do not contact us or reply to our outreach on a day that you are scheduled to attend, we will call your Emergency Contact for confirmation of your safety. If two unplanned absences, tardiness, or early departures occur, we will meet with you to discuss ways that we can facilitate increased program engagement. This may include implementation of an attendance contract.

We will be using the Zoom platform, which is free for patients. To maximize your experience, we recommend downloading and using the Zoom app on a computer. Please create an account on Zoom with your personal email and ensure that they only use your first name and the first initial of your last name to protect confidentiality.

For troubleshooting tips and user-friendly suggestions that will enhance the group experience on Zoom, please refer to the attached handout or visit this resource.

• Download the Zoom app here: https://zoom.us/download
• Zoom FAQs: https://support.zoom.us/hc/en-us/articles/206175806-Frequently-Asked-Questions

On your first day, you will be assigned a treatment team that includes a primary therapist, a family therapist, and a prescriber. You will meet with their treatment team members individually to discuss their goals and a treatment plan. They will see their treatment team members weekly, and may also receive separate emails from these providers with Zoom links for individual meetings.

As you begin participating in treatment at Compass, you will be assigned a treatment team, comprised of a psychiatrist or nurse practitioner, primary therapist, family therapists, and other specialists as needed. Your treatment team will be responsible for supporting and guiding you through treatment. One important way the team accomplish this is building a treatment plan with you. This plan will focus on decreasing the specific problems you are having (e.g., depression, anxiety) and increasing your ability to be successful in different important life areas, such as work, school or family relationships. The treatment plan will also specify your attendance plan and length of stay at Compass. The length of stay is determined by several factors. First, the treatment team works with you to establish the nature and severity of difficulties you are having. Next, the team uses cutting edge research and treatment outcome data to ensure that you receive the right amount and intensity of treatment to achieve the goals you establish with your team. Much like treating a medical condition, it is important to complete treatment as planned to ensure the problems are resolved and do not return after completing the program at Compass. Just as missing doses of antibiotics impacts a medicine’s ability to cure an illness, missing scheduled treatment days impacts your ability to achieve your clinical goals.

Your team will ensure that you understand the treatment and attendance plan developed to address your problems. In general, patients admitted to the Partial Hospitalization Program (PHP) attend program daily Mon-Fri. Once significant progress towards clinical goals has been made, you will be transitioned to the Intensive Outpatient Program (IOP). You will likely start IOP 5 days a week and gradually decrease in days from 5 to 4 and then 3 days a week as you prepare for discharge. Your treatment and attendance plan is tailored to your own unique needs and will evolve as you progress through treatment. It is important you partner with the team to establish and follow your treatment and attendance plan so you can achieve the maximum benefits of program and resume a life that has less struggle and more meaning than before you came to us.

By choosing to engage in treatment with Compass, you have taken the important step of prioritizing your emotional and mental health and wellbeing. This is often difficult to do while also juggling the demands of your day-to-day life. There may be times when you feel that you cannot or do not want to attend treatment. You may feel tired, anxious, physically unwell, unmotivated or any number of other ways. These are the topics we encourage you to share with your treatment team. It is all too easy to allow these thoughts and feelings to overwhelm you and prompt you not to attend treatment. We encourage you to come to program despite these feelings and to use your treatment team members to work through these and other emotions and to seek support. The days when difficult thoughts and emotions tempt you not to attend treatment are, in fact, the times when treatment is often most needed and when the most progress can be made.

If you are truly unable to attend program, due to illness or other reasons, it is important that you notify your team so they can assure you are not experiencing any new problems and that you have the support you need. When you call, one of your team members will partner with you to plan on making up the missed treatment day.

Click the links below to learn more about our evidence based recommendations for your treatment stay:

Q: Can I see my outside therapist/psychiatrist while I’m at Compass?

A: In most cases, yes. Please check with your specific insurance provider

Q: I don’t know if I should participate in Family Therapy. What if I don’t have any family to include?

A: Family therapy can be with any supportive person in your life, including friends. Family therapy can also be limited to a single session if needed.

Q: How often do I meet with my assigned treatment team?

A: Primary Therapist and Prescribers meet with patients 2x per week (20-30 min each) for PHP patients, and 1x per week (20-30min) for IOP patients.

Q: How long can I expect to be in program?

A: Treatment length is individualized based on each patient’s unique needs, progress, and clinical presentation. That said, our outcomes data suggest that many patients experience the greatest benefit with approximately 22–30 days in PHP, followed by an additional 15–20 days in IOP.

Click each link to read more.