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A Commitment to Compass's Patients - Compass Health Center

A Commitment to Compass's Patients

At Compass Health Center, a Patient Advocate will guide patients throughout the financial process by doing the following:

  • Act as a liaison between you and your insurance company
  • Answer your insurance and billing questions in addition to any questions surrounding program documentation and coordination of care
  • Explain costs, coverage and eligibility, and self pay responsibilities
  • Follow the revenue cycle process with integrity 
  • Treat you with respect and compassion
  • The Compass team offers payment plan options

While it is Compass’s top priority is providing comprehensive psychiatric and behavioral health treatment, the team also feels it’s important to be open around potential patient financial liabilities and options.

Insurance Coverages - Compass Health Center

Insurance Coverages

  • Compass Health Center is in-network with several major payors. The Compass team can provide further detail about your network status during the intake process.  
  • Compass’s Utilization Review (Insurance) Department works with all insurance companies to prove medical necessity and obtain pre-authorization.

Other Things to Consider: - Compass Health Center

Other Things to Consider:

Before and during your treatment at Compass Health Center, the Utilization Review (UR) team will be in contact with your insurance to get authorization for services.

If you receive any denial letters from your insurance, either while in treatment or after discharge, please know that Compass received a copy as well. A denial from your insurance company is not a request for payment, nor is it considered a bill. The Compass team will contact you if your help is needed handling the denial, such as with coordination of benefits or premium payments.

Contact Info for Billing - Compass Health Center

Contact Info for Billing

Email: billing@compasshealthcenter.net 

Phone: 773-739-5600

FREQUENTLY ASKED QUESTIONS

After Compass receive an explanation of benefits (EOB) from your insurance carrier, Compass will generate a self-pay statement to the address and guarantor (financially responsible person) on file. If there are no changes or questions regarding your bill, Compass will bill your credit card on file after 14 days.

Please note that Compass will make every effort to appeal any denials Compass receive from your insurance. Compass do not want these scenarios to cause undue stress to you during treatment. If Compass are unable to get a denial overturned, Compass will work with you on payment arrangements and options.

Many times, mental health benefits are carved out or administered by a third-party managed care company. Please review the back of your insurance card to understand your coverage levels and mental health benefits. Compass will work with you to understand these, but Compass feel it’s prudent for the patient and/or their family to review them as well.

In general, please give your insurance 60-75 days to process a claim. Some payors process it sooner, but some take longer.

Compass strongly recommend that you open an online account with your insurance company. This will enable you to see what claims have been submitted, accepted, and processed. It will even show you the explanation of benefits regarding how your claims were paid.

Refer to your online insurance portal to review the claim or the Explanation of Benefits received. It may have been processed, but your insurance is classifying it as part of your deductible, co-insurance, or copay. Please note Compass also receive any denials that you receive and will be reviewing for a possible appeal.

Providers (physicians, nurse practitioners) charge various rates for different services. A provider may charge an evaluation and management (E/M) code when seeing a patient at one time, then charge for psychotherapy or other services at another time. Also, the first time the doctor sees a patient in PHP or IOP, that E/M code is priced at a higher rate because of the visit being longer and more complex, while shorter follow-up visits are priced lower. This is why you may see different rates on different days.
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