At Compass Health Center, a Patient Advocate will guide patients throughout the financial process by doing the following:
While it is Compass’s top priority is providing comprehensive psychiatric and behavioral health treatment, the team also feels it’s important to be open around potential patient financial liabilities and options.
Before and during your treatment at Compass Health Center, the Utilization Review (UR) team will be in contact with your insurance to get authorization for services.
If you receive any denial letters from your insurance, either while in treatment or after discharge, please know that Compass received a copy as well. A denial from your insurance company is not a request for payment, nor is it considered a bill. The Compass team will contact you if your help is needed handling the denial, such as with coordination of benefits or premium payments.
If this is an emergency or a crisis situation, please dial 911 or go to your nearest emergency department.