Parents & Family

It's understandable that new patients and their families may have questions or concerns, and Compass is here to help. Compass's experienced staff will assist you in navigating your treatment options and financial considerations.

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The Intake Process - Compass Health Center

The Intake Process

When you reach out requesting treatment for your child or family member, one of Compass's experienced patient advocates will perform a telephone screening of the prospective patient’s presenting symptoms and psychiatric history. If clinically indicated, they will arrange a no-cost on-site or virtual assessment as soon as possible. Compass makes every effort to schedule this for the next business day.

During the assessment, a Compass clinician will meet with a patient or legal guardian to further evaluate their needs and discuss PHP and IOP treatment options.

Program Breakdown

Partial Hospitalization Program (PHP) - Compass Health Center

Partial Hospitalization Program (PHP)

Compass’s PHP is a comprehensive mental health treatment program that runs Monday through Friday for six hours each day. It offers patients a safe and structured environment while giving them the freedom to go home in the evenings.

Intensive Outpatient Program (IOP) - Compass Health Center

Intensive Outpatient Program (IOP)

Compass’s IOP is a short-term treatment model for individuals who want to focus on their mental health needs while still working, going to school, and maintaining life at home.

Dedicated Age-Based Programming - Compass Health Center

Dedicated Age-Based Programming

Compass Health Center is known for its intentional age-based PHP/IOP programs that acknowledge specific challenges experienced by patients at different stages in their lives. Compass’s commitment is to provide comprehensive treatment beginning with patients as young as five and up through adulthood. Evidence-based treatment modalities are tailored to each patient’s needs.

In addition, Compass has a wide range of evidence-based treatments led by a team of experts to address different mental illnesses like obsessive-compulsive and OCD & Complex Anxiety Disorders, Trauma, Substance Abuse Disorders, Mental Health, Pain & Illness, and school refusal in children and adolescents.

Compass’s programs are group-therapy based to encourage patients to have an interactive and immersive treatment experience.

It is found that group therapy:

  • Makes patients feel more at ease about opening up during therapy sessions
  • Improves a patient’s self-esteem and confidence
  • Develops accountability
  • Enables access to support
  • Promotes social skills
  • Provides a valuable sounding board
  • Leads to self-discovery

Payment & Insurance - Compass Health Center

Payment & Insurance

A Compass Health Center patient advocate will meet with you to explain the insurance authorization and claim submissions process, as well as the subsequent billing procedures.

Compass Health Center is in-network with BCBS, HMOI, Humana, Cigna, Compsych, Aetna PPO, and the University of Chicago for Compass Health Center programs.
Compass Health Center patients with out-of-network insurance are considered self-paying. Compass Health Center will submit claims to most insurance companies so that you may be reimbursed at the out-of-network rate.
Compass's Utilization Review (insurance) department works with all insurance companies to prove medical necessity and obtain pre-authorization.
At Compass Health Center, your privacy and confidentiality are of the utmost importance during and after your mental health treatment. Compass is Joint Commission certified as well as HIPAA compliant. Compass's electronic medical record system is tailored to ensure privacy for psychiatric care. To learn more, please read the privacy policy.


No. While many patients call Compass because a doctor, therapist, or other clinician recommended it, you do not need a referral to inquire about or attend a Compass program (unless a referral is required by your insurance which is not common except with HMOs)

Children and teens may be hesitant to entertain the idea of going to therapy out of fear of being stigmatized by friends in school or other family members. In some cases, they simply may not understand what it entails. Talking more openly with your child about mental health and its importance can play a huge part in encouraging them to be more receptive to treatment. The Compass team has also found that children are more likely to participate in therapy sessions when other family members join them.

It’s important to understand that treatment isn’t a one-size-fits-all solution. Every person’s healing story is different. Due to the complexity of mental health conditions, it can take time to see significant results. If, at any point, you feel that your child or loved one’s treatment isn’t working, feel free to tell your attending clinician so they can reevaluate and find a better course.

Yes. Your clinician will keep you updated regarding your child’s treatment.

Compass encourages parents or guardians to be actively involved in their child’s treatment process. This is something discussed in detail during the intake process.

No. Compass frequently works with individuals of all ages that have responsibilities apart from their mental health treatments. In line with this, the Compass team can tailor your child’s treatment program around their daily routines. Compass's Intensive Outpatient (IOP) Program and Virtual Health Care Center are perfect for this.

Yes. Most treatment programs are group-therapy based to encourage interaction and camaraderie among patients.
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Our Success Stories

Double Quotes - Compass Health Center

Compass saved my life! I came into Compass with suicidal ideations and no hope. After a couple of weeks of being in the program, I did not have those thoughts anymore. Compass helped me change my mindset, from a negative pattern of thoughts to a more positive and optimistic frame of mind.

Double Quotes - Compass Health Center

My child is leaving Compass more equipped to handle her emotions, her anxiety, her depression, and the things that all trigger these. She is willing to use the skills, which is a huge change, and this is all due to how well Compass worked for her.

Parent of Child Patient
Double Quotes - Compass Health Center

I liked how in Compass, everyone was respectful of my opinions, pronouns, and preferred name. There was no judging, and you can open up to people. I also like how I can relate to other kids. I also really appreciate learning new skills.

Double Quotes - Compass Health Center

Compass is a godsend. An amazing program for children who are struggling and families who are seeking help and guidance. I could not imagine that she would be so much better in less than 2 months. I wish we could have found Compass without going to the ER. Thanks for all you do!

Parent of Child Patient
Double Quotes - Compass Health Center

The evening IOP program challenged me in a supportive and respectful way to help change my way of thinking. Compass provided me with the tools to help deal with life situations in a healthy way.

Adult Patient