We understand that new patients and their families may have questions and concerns. Our experienced staff is available to help you navigate through both your mental health treatment and financial considerations.

Intake Process

When an individual or family member calls requesting treatment, an experienced patient advocate performs a telephone screening of the prospective patient’s presenting symptoms and psychiatric history. Following this initial screening, if clinically indicated, a no cost, on-site assessment will be recommended and arranged as soon as possible.  We make every effort to schedule this for the next business day.

During the on-site assessment, you will meet with one of our clinicians who will further evaluate the prospective patient and discuss mental health treatment options.

Payment & Insurance:

A Compass Health Center patient advocate will meet with you to explain the insurance authorization and claim submissions process, as well as the subsequent billing procedure.

  • Compass Health Center is in-network with BCBS, HMOI, Humana, Cigna, Compsych, Aetna PPO and University of Chicago for Compass Health Center Programs.

  • Compass Health Center patients with out-of-network insurance are considered self-paying. Compass Health Center will submit claims to most insurance companies so that you may be reimbursed at the out-of-network rate.

  • Our Utilization Review (Insurance) Department works with all insurance companies to prove medical necessity and obtain pre-authorization.

  • At Compass Health Center, your privacy and confidentiality are of the utmost importance during and after your mental health treatment. We are Joint Commision certified as well as HIPAA compliant. Our electronic medical record system is tailored to ensure privacy for psychiatric care. To learn more, please read our privacy policy.

Speak with a patient advocate