COVID-19 Precautions

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COVID-19 & Compass Updates

In response to the COVID-19 pandemic, Compass Health Center offers in-person care alongside a comprehensive plan that follows the CDC and Illinois Department of Health precautions. Compass has also created a COVID-19 Task Force that continually monitors the latest virus updates and will continue to do so as necessary. Compass’s comprehensive procedures are outlined below to ensure the safest environment for patients and staff.

Compass offers our same evidence-based group therapy for all age-based programs where individuals learn skills, connect with peers, and effectively manage symptoms.

Expanded Spaces for Care

  • 48 group rooms (up to 800 sq ft each)
  • 12 entrances
  • 8 waiting rooms
  • 130,000 sq. ft. of available space
  • 200 individual offices

Enhanced Safety Precautions

  • Daily temperature and health assessments
  • Social distancing protocols
  • Mandatory face covering for patients and staff
  • Extended nursing support available
  • Enhanced daily cleaning protocols


Compass offers both in-person and virtual intakes as requested. Due to social distancing guidelines, only the patient and one support person to accompany them are allowed onsite for intakes. However, an additional support person is welcome to attend the meeting virtually.

Virtual Programming Available

Compass Health Center provides virtual treatment to patients who may fall under the following categories:

  • Quarantined (active or preventative)
  • Immunocompromised
  • Caring for children or others
  • Evening and weekend support
  • Geographical constraints
  • Convenience/scheduling purposes due to time constraints

Infection Control Guidelines

  • All staff and patients are required to wear medical grade face masks (surgical masks, KN95, N95).
  • Staff and patients are encouraged to bring an extra face covering in case one becomes soiled during the day.
  • Patients should notify Compass staff if they are in need of an additional face covering during the day.
  • Surgical masks are available at the front offices.
  • Discard disposable masks in the trash.
  • Face covering should fit snugly but comfortably against the face.
  • Valve/vented masks are prohibited as they allow virus particles to escape.
  • When applying or removing face cover: perform hand hygiene, hold ties or elastics, avoid touching face or the front of the face covering
  • While eating, face coverings should be removed by the straps and placed in a paper bag that will be provided.

  • Perform hand hygiene frequently, especially after eating, touching a common surface, using the restroom, touching your mask, coughing, sneezing, or directly interacting with a patient or staff member.
  • Hand hygiene can be performed by washing hands or using hand sanitizer. Washing hands is preferred but hand sanitizer can be used when soap and water are not available.
  • Please use the provided hand sanitizer throughout the day.
  • During mealtimes when masks will be removed, perform hand hygiene with hand sanitizer before removing your mask and before putting your mask back on after you are done eating.
  • To use hand sanitizer correctly, rub all surfaces of hands for 20 seconds. Let your hands air dry completely.

  • No-touch door handles and no-touch trash cans have been installed throughout Compass’s facilities.
  • Avoid touching shared objects/surfaces.

  • Water fountains will not be available for use to help prevent the spread of the virus.
  • Water refill stations will be open and everyone is encouraged to bring their own water bottle to refill throughout the day.

  • When staff and patients arrive at Compass, they will be screened for temperature and symptoms of COVID-19. Screeners will also ensure everyone is wearing a face covering.
  • Hand sanitizer will be available at screening checkpoints for use before entering the building.
  • Staff and patients who do not pass the screening will be asked to return home.

  • Medical team wears appropriate PPE when medically assessing patients.

  • Onsite patients, visitors, and staff maintain appropriate social distancing.

  • Compass’s professional cleaning service has been disinfecting its facilities every evening and will continue to do so. It is important to understand the parameters that the cleaning crew will be following so everyone can feel confident about the environment.
  • Professional cleaners will clean and disinfect frequently touched hard surfaces, per CDC determined cleaning schedule, OSHA rules, and Compass’s guidance.
  • In addition to professional nightly cleaning and disinfecting, cleaning of high touch areas will occur throughout the day by infection control personnel.
  • Each office, group room, and reception area, will have its own supply of cleaning materials which will include disinfectant spray, paper towels, hand sanitizer, and safely glasses/cleaning gloves for staff to clean and disinfect their work areas.

  • If you begin to feel sick (fever 100.4 or greater, cough, chills, shortness of breath, loss of taste, loss of smell, unresolved vomiting, or unresolved diarrhea) while you are at Compass, immediately notify your group therapist or program director, separate yourself from other employees or patients, and go home.
  • You should continue to wear your face covering at all times and leave the facility as soon as possible.
  • If you took public transportation to work, please let your program director know and an alternative way home will be arranged.

  • If experiencing one or more of Compass’s screening symptoms, persons are required to meet one of the following criteria to be medically cleared to return onsite:
    • It has been 24 hours since recovery (no fever without the use of fever reducing medications and improvement in symptoms) and five days since the symptoms first appeared OR
    • After resolution of fever without the use of fever reducing medications and improvement in respiratory symptoms and negative results from at least two (2) negative COVID-19 tests (collected more than 24 hours apart) OR
    • Can return to Compass if their health care provider has cleared them to do so. A letter of medical clearance from the healthcare provider is required.


Compass strongly advises to remain in accordance with the CDC COVID-19 Community Level and abide by all remaining federal, state, and local safety measures guidance regarding masking, quarantining, and testing.

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